Returns and refunds are handled in accordance with our Terms and Conditions and applicable consumer protection laws.
Because many of the products supplied by Tactical Distributors SA are specialised, imported, or ordered on demand, returns are not always possible.
Every return is subject to TDSA's assessment and approval. All returns must be approved before goods are sent back.
Requesting a return
Return requests must be made within 7 days of receiving the goods, unless the item is faulty or covered by warranty.
To request a return, please contact: help@tdsa.co.za
We will review the request and, if approved, issue a Return Authorisation.
Goods may not be returned without approval.
Conditions for returns
Returned goods must:
- Be in new and resalable condition
- Be in the original packaging
- Include all parts, accessories, and labels
- Not show signs of use or damage caused by the customer
If goods are returned via courier, they must be packaged properly to avoid damage in transit.
TDSA reserves the right to refuse returns that do not meet these conditions.
Warranty claims
If an item is faulty due to a manufacturer defect, the item may be:
- Repaired
- Replaced
- Credited
- Refunded
depending on the nature of the defect and supplier warranty terms.
If damage is not due to a manufacturing defect, a repair quotation may be provided where possible.
Refunds and credits
If a return is approved for refund or credit, one of the following may apply:
Repair Replacement Store credit Refund
Change-of-mind returns carry a 20% handling fee (stock items only, unused and resaleable, within 7 days of receipt).
Once we have your signed Refund Request Form, and the returned item where applicable, we will confirm within 7 business days whether your refund is approved. Approved refunds are paid within 14 business days of approval. Once paid, the funds usually reflect within 1 to 5 working days, depending on your bank and the payment method used.
Refunds by EFT are only paid into an account in the name of the person or company that paid TDSA, and proof of banking details (a bank confirmation letter or a bank-stamped statement not older than 3 months) is required. If the account is not in the payer's name, TDSA may require an affidavit and proof of identity before any refund is paid.
Items that cannot be returned
The following cannot be returned or refunded, except where they have a genuine manufacturing defect:
- Custom-made, branded or personalised products
- Back-ordered or special-ordered items (including all Brownells and Rothco products)
- Used or pre-worn items sold voetstoots (as is) where the condition was disclosed and accepted
- Budget Chinese-made products sold as entry-level items
- Hygiene-sensitive PPE items that have been opened or used, such as earplugs, earpieces, face masks, respirators and mouthguards
- Items damaged through misuse, neglect or improper use
Order cancellations
In-stock orders can be cancelled before dispatch, subject to management approval, and a handling fee of up to 20% may be charged to cover payment gateway and processing costs. Back-ordered and special-ordered items are ordered specifically for the customer. An order for these items may only be cancelled with TDSA management's written approval, and a cancellation fee of 20% or more may be charged.
Important notes
- Every return is subject to TDSA's assessment and approval.
- Stock must be in resalable condition
- Refunds are not always possible
- Change-of-mind returns carry a 20% handling fee
If you are unsure, please contact us before returning any goods:
The TDSA website is open 24/7 at https://www.tacticaldistributors.co.za