Order Related

What is the status of My order?

If you have placed an order with Tactical Distributors SA and would like an update, there are several ways to check the status. When an order is placed, a reference number is automatically created and you will receive an email confirmation with a reference number. The fastest way to get an update is to reply to that email. How to request an update You can do any of the following: 1. Reply to your order email Reply to the email you received when placing your order. This keeps all information linked to your order and allows us to assist you faster. 2. Use the website chat You can use the chat function on the TDSA website and provide your order reference number: https://www.tacticaldistributors.co.za Our AI assistant will try to help first, and if needed your request will be sent to the correct team. 3. Email us Online order enquiries: online@tdsa.co.za General support: help@tdsa.co.za Please include your Order Reference Number when requesting an update. Orders that have not shipped yet Some orders may take longer to process, for example if: - The item is on backorder - The item must be ordered from a supplier - The item is imported - The item is manufactured to order - Payment has not yet reflected Orders are processed after payment has been received and availability has been confirmed. Important notes - Lead times shown on the website are estimates only - Delivery times are calculated from dispatch, not order date - We will update you if there are significant delays If your order is urgent, please contact us as soon as possible. The TDSA website is open 24/7 at https://www.tacticaldistributors.co.za

Why did the website tell me that a product was in stock?

The TDSA website uses a live inventory system, and stock levels are updated regularly. We do our best to keep stock information accurate, but stock shown on the website is an indication only and may change. Because orders are placed online, via email, and through other channels, it is possible for stock to change before an order is processed. Stock is only confirmed once payment has been received and the order has been verified. Live inventory system Stock levels on the website are updated automatically as: - Orders are placed - Stock is received - Stock is allocated to other customers - Supplier availability changes In rare cases, more than one customer may place an order for the last available unit at the same time. In this situation, stock is allocated in the order that payments are received. Not all products are kept in stock While we try to keep stock of popular items, it is not possible to hold stock of every product we offer. Many items are: - Ordered from suppliers - Imported - Manufactured to order - Supplied on backorder Because of this, availability must always be confirmed after the order is placed. Lead times and supplier delays If stock is not available, the item may need to be ordered from a supplier. Lead times may vary depending on: - Supplier availability - Import or shipping time - Customs clearance - Manufacturing time Lead times shown on the website are estimates only and cannot be guaranteed. What should I do if this happens? If the website showed stock but the item is no longer available, please contact us and we will assist with: - Updated lead time - Alternative product options - Quote for a new order - Refund or credit where applicable Email: help@tdsa.co.za or online@tdsa.co.za Please include your order reference number. Important notes - Website stock levels are an indication only - Stock is reserved once payment is received - Some items are ordered on demand - Lead times may change - Delays can occur due to supplier or import factors The TDSA website is open 24/7 at https://www.tacticaldistributors.co.za

Why is My order delayed?

We do everything possible to process orders as quickly as possible, but delays can occur from time to time due to supplier, stock, or logistics factors. Many of the products supplied by Tactical Distributors SA are specialised, imported, or ordered from suppliers once payment has been received. Because of this, lead times may vary. Common reasons for delays Orders may be delayed if: - The item is on backorder - The item must be ordered from a supplier - The item is imported - The item is manufactured to order - Payment has not yet reflected - Supplier stock has changed - Import or customs delays occurred - Courier delays occurred - Order verification is still in progress Orders are only processed once payment has been received and availability has been confirmed. Check the status of your order To check your order status, please see: What is the status of my order? You can also reply to your order email or contact us with your order reference number. Lead times and ETA information For more information about stock availability and lead times, please see: Availability, Lead Times and ETA’s – Local and International Products Need urgent assistance? If your order is time-sensitive, please contact us and we will do our best to assist. Email help@tdsa.co.za or online@tdsa.co.za Please include your order reference number. The TDSA website is open 24/7 at https://www.tacticaldistributors.co.za